How can we help?

Whether it’s about contract adjustments (e.g., a pause), technical problems, or general questions, our support team is here to help you quickly and competently. Get in touch!


Quick help

Who will help me with a technical problem?

Our team of consultants is always there for you at: [email protected], +49 40 882 15 33 20 or here in live chat.

Can I pause my awork contract?

There are always situations when you need a break, and don’t worry; we’ll help you find a solution for everything. Please contact us, so we can take a look at your contract together.

Can I change my payment cycle?

Yes, this is not a problem. You can switch between monthly, yearly, and every 2 years. The prices per user will be adjusted accordingly. Depending on your contract, you can even do this yourself directly from awork (at the bottom of the main menu), or you can send us a short message, and we will do it for you.

Can I cancel individual users?

At any time. As soon as you cancel a user, you will not receive another invoice for this user, and they will be available until the end of your current contract period. Either you can do this directly in awork (at the bottom of the main menu), or you can send us a short message.

I just want to cancel. How do I do that?

That’s a shame to hear. We would have liked to keep you as a user and customer. If we can still do something for you, please contact us (even if it’s just to export your data). If not, you can find the instructions to cancel your workspace here.


Here for you!

Support channels

Explanatory documents

You can find descriptions and videos for all functions here.

To documents

Live chat

Contact us; we will answer your questions in the shortest possible time in the chat.

Open chat

Personal phone support

You can reach us personally on weekdays from 9:00 to 18:00.

+49 40 882 15 33 20

Additional help


Let’s talk about it!

Questions or concerns, we’re here to help.